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What should I do if my bank isn’t listed?
Contact support and we’ll help you find a solution or alternative way to share your data.
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Do all owners need to be included?
Yes, all owners need to be included in the KYC. In addition, at least two people must be verified on the platform. This can be Ultimate beneficial owners (UBOs), or signatories / board members. If you run the company on your own, you can complete this step by verifying just yourself.
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Do I need to invite other people to complete onboarding?
Yes, if there are required owners or signatories, they may need to verify their identity.
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Credit limit explained
Your available credit limit shows how much you can finance with Treyd at any given time. This article explains how limits work, why they change, and what to do if your limit is reduced or paused. What your credit limit means Your credit limit is the total amount you can use to place orders. * It’s not fixed a…
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Why was my KYC sent back or rejected?
This can happen if information is missing, unclear, or incorrect. You’ll be asked to review and update your details before resubmitting.
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Will I need to upload documents?
Not always. In some cases, we may request supporting documents during the review process.
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What information do I need to provide during onboarding?
You’ll need company details, ownership information, and some financial and operational information about your business.
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What do I need to do before connecting my bank?
Make sure open banking is enabled and that you have the permissions needed to grant access to Treyd.
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Why can’t I select a user for POA?
The user must already be registered and verified on the platform before they can be assigned POA.
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How long does it take to connect my accounting system?
It usually takes a few hours for the connection to complete and data to start syncing.
