Do I still need to upload financial documents manually?
In most cases, no. Once connected, we can access your financial data automatically.
What’s the difference between signatory rights and POA?
Signatory rights allow a user to sign specific actions, while a POA gives broader authorization to act on behalf of the company.
What information do I need to provide during onboarding?
You’ll need company details, ownership information, and some financial and operational information about your business.
Do I need to invite other people to complete onboarding?
Yes, if there are required owners or signatories, they may need to verify their identity.
Why has my credit limit changed?
Your limit is reviewed around 4-6 times per year and can change based on your business performance.
Will I need to upload documents?
Not always. In some cases, we may request supporting documents during the review process.
What happens after I submit my KYC?
Your information is reviewed by our team. Once approved, you can continue using the platform and access your credit limit.
What should I do if the connection fails?
Try reconnecting from the platform. If the issue continues, contact support and we’ll help you troubleshoot.
Why do I need to complete KYC?
KYC is required to verify your business and comply with financial regulations. It allows you to use Treyd and access your credit limit.
Why was my KYC sent back or rejected?
This can happen if information is missing, unclear, or incorrect. You’ll be asked to review and update your details before resubmitting.
