Why hasn’t my repayment been registered yet?
Bank transfers can take time to process. If your payment hasn’t been reflected after 5–7 days, contact support and we’ll help you check the status.
Do I need to repeat inspections for the same supplier?
If your supplier is approved as a known supplier, you won’t need to upload inspections for future orders with them.
How long does it take for my repayment to be received?
Repayments usually arrive within a few business days. International transfers can take up to 5–7 days depending on the banks and currency.
How can I upload more than 4 invoices?
You’re more than welcome to merge more than 4 invoices into one PDF, as long as none of them are overdue and are for the same supplier.
Why was my order rejected?
An order can be rejected if it doesn’t meet our requirements or if key information is missing. You can contact support for more details on your specific case.
How can I avoid currency-related issues?
Make sure currencies are aligned and review the FX rate before signing your order.
What happens if my invoice becomes overdue?
If your invoice isn’t paid by the due date, it becomes overdue and may incur additional fees. Continued delay can lead to the invoice being handed over to our collections partner.
Why is my payout taking longer than expected?
Delays can happen due to standard processing times, compliance checks, or weekends and holidays. If the payout is significantly delayed beyond expected timelines or appears stuck, contact support and we’ll help investigate.
How long does a wallet repayment take?
Transfers to your wallet usually happen almost instantly. The invoice is settled once the funds are applied to it.
Can I mix invoices from my accounting system and uploaded files?
Yes. You can combine invoices from your accounting system with manually uploaded invoice files in the same order.
