What does “Payout sent” mean?
The payment has left our bank and is on its way to your supplier.
Why was my order rejected?
An order can be rejected if it doesn’t meet our requirements or if key information is missing. You can contact support for more details on your specific case.
Why hasn’t my repayment been registered yet?
Bank transfers can take time to process. If your payment hasn’t been reflected after 5–7 days, contact support and we’ll help you check the status.
Order Processing
Understand when payouts happen, what to expect during processing, and how to handle mismatches. This article covers typical timelines, common reasons for delays, and what to check if numbers don’t match. Payout timelines Once your order is approved and signed, the payout moves through a few stages: * Review & a…
Can I cancel an order after submitting it?
If the order hasn’t been processed yet, it may be possible to cancel it. Contact support as soon as possible for help.
What happens if my invoices don’t match?
If there are inconsistencies (e.g. different suppliers or currencies), the order may be flagged or sent back for correction.
Repaying Treyd for payables orders via the wallet
Repay your invoices directly through your Treyd Wallet for a faster, clearer payment flow. This helps you unlock your limit sooner, simplify reconciliation, and avoid unnecessary international transfer fees. What this article covers * How to repay an invoice via your wallet * What happens after you make a payme…
What if I don’t have signing rights?
You can still prepare the order. In the final step, select someone with signatory rights and send them a signature request. They’ll be notified to review, sign, and submit the order.
Why was my order sent back?
Your order was sent back because some details didn’t match or need updating. You’ll either get a What’sApp message or an email letting you know the order is back in draft. In the platform, you can see more details regarding the order being sent back. Review your order, make the updates, then sign and submit again. …
How long does it take for my order to be approved?
If everything with your order is correct, it is usually approved almost instantly. If it needs an extra review, our team will take a closer look and may reach out if anything needs clarifying. In most cases, this is completed within a few hours.
