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Can I still settle invoices individually?
Yes. The original one-at-a-time settlement flow is still available, so you can choose the repayment method that works best for you.
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Why does the FX rate change before I sign?
The FX rate is updated hourly based on market rates. It’s only locked in once you sign the order.
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Do I need to merge multiple invoices into one file?
No. You can upload separate invoice files directly—there’s no need to merge PDFs unless you have more than 4.
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When does the payout process start?
The payout process begins on your selected payout date and once your order is approved.
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How long does a wallet repayment take?
Transfers to your wallet usually happen almost instantly. The invoice is settled once the funds are applied to it.
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How long does it take for my repayment to be received?
Repayments usually arrive within a few business days. International transfers can take up to 5–7 days depending on the banks and currency.
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How long does it take for an order to be approved?
Approval times can vary, but most orders are reviewed within the same day you’ve submitted the order. Delays can happen if additional checks or information are needed.
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Do I need to add a supplier before creating an order?
Yes. We need to know your supplier details before being able to process your order. You can do this through the supplier tab or directly in the order flow.
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Do I need to repeat inspections for the same supplier?
If your supplier is approved as a known supplier, you won’t need to upload inspections for future orders with them.
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How can I upload more than 4 invoices?
You’re more than welcome to merge more than 4 invoices into one PDF, as long as none of them are overdue and are for the same supplier.
