What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help locate your payment and guide you on next steps.
How long does a payout take to reach my supplier?
Most payments arrive the same day. You can check the expected delivery date in your payment confirmation.
Why hasn’t my repayment been registered yet?
Your payment may still be on its way to your wallet. If it has arrived but isn’t settled, you may need to apply it to the invoice manually.
Can I cancel an order after submitting it?
If the order hasn’t been processed yet, it may be possible to cancel it. Contact support as soon as possible for help.
Can the FX rate change after I sign?
No, once you sign the order, the FX rate is fixed and will not change.
What repayment terms can I choose?
You can select from 30, 60, 90, 120, or 150 days depending on what works best for your business and the credit terms you’ve been offered. PRO TIP: we recommend choosing longer repayment terms if you are unsure, since these cannot be changed once the order has been signed.
What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help you locate the payment and guide you on the next steps.
When is my invoice considered paid?
Your invoice is considered paid once the funds in your wallet have been applied to the invoice—not when the wallet is funded.
What happens if my invoices don’t match?
If there are inconsistencies (e.g. different suppliers or currencies), the order may be flagged or sent back for correction.
What currencies can I use to repay?
You can repay using the invoice currency. In some cases, you may also be able to pay from another currency in your wallet, with conversion applied at settlement.
