Can I still pay directly to the financier?
Yes. If available, you can choose between paying the financier directly or repaying via your Treyd Wallet.
How do I repay an invoice via Treyd Wallet?
Send funds to your wallet using the details provided on the invoice or in the Wallet section. If the correct reference is included, the payment is applied automatically. Otherwise, you can settle it manually from the invoice.
How long does it take for my repayment to be received?
Repayments usually arrive within a few business days. International transfers can take up to 5–7 days depending on the banks and currency.
Why hasn’t my repayment been registered yet?
Bank transfers can take time to process. If your payment hasn’t been reflected after 5–7 days, contact support and we’ll help you check the status.
How long does it take for my order to be approved?
If everything with your order is correct, it is usually approved almost instantly. If it needs an extra review, our team will take a closer look and may reach out if anything needs clarifying. In most cases, this is completed within a few hours.
Do I need to merge multiple invoices into one file?
No. You can upload separate invoice files directly—there’s no need to merge PDFs unless you have more than 4.
How long does it take to review an exemption request?
Reviews usually happen instantly.
When does the payout process start?
The payout process begins on your selected payout date and once your order is approved.
How long does it take for an order to be approved?
Approval times can vary, but most orders are reviewed within the same day you’ve submitted the order. Delays can happen if additional checks or information are needed.
Can I upload invoices from different suppliers in the same order?
No. All invoices must belong to the same supplier to be processed together.
