Why hasn’t my repayment been registered yet?
Bank transfers can take time to process. If your payment hasn’t been reflected after 5–7 days, contact support and we’ll help you check the status.
Do I need to repeat inspections for the same supplier?
If your supplier is approved as a known supplier, you won’t need to upload inspections for future orders with them.
How long does it take for my repayment to be received?
Repayments usually arrive within a few business days. International transfers can take up to 5–7 days depending on the banks and currency.
How can I upload more than 4 invoices?
You’re more than welcome to merge more than 4 invoices into one PDF, as long as none of them are overdue and are for the same supplier.
Why was my order rejected?
An order can be rejected if it doesn’t meet our requirements or if key information is missing. You can contact support for more details on your specific case.
Why is my Treyd invoice in a different currency than my order?
You will always repay Treyd in the same currency that your credit limit is in, not necessarily the currency we made the supplier payment in.
How can I avoid currency-related issues?
Make sure currencies are aligned and review the FX rate before signing your order.
Do payouts happen on weekends or holidays?
No. Payments are only processed on bank days, so weekends and public holidays may add extra time.
What happens if my invoice becomes overdue?
If your invoice isn’t paid by the due date, it becomes overdue and may incur additional fees. Continued delay can lead to the invoice being handed over to our collections partner.
How long does it take for an order to be approved?
Approval times can vary, but most orders are reviewed within the same day you’ve submitted the order. Delays can happen if additional checks or information are needed.
