Can I choose my own quality inspection provider?
Yes. You can use any trusted provider. We recommend Sofeast for convenience, but you’re free to choose the one that works best for you.
Do I need to repeat inspections for the same supplier?
If your supplier is approved as a known supplier, you won’t need to upload inspections for future orders with them.
Can I cancel an order after submitting it?
If the order hasn’t been processed yet, it may be possible to cancel it. Contact support as soon as possible for help.
Do I need to add a supplier before creating an order?
Yes. We need to know your supplier details before being able to process your order. You can do this through the supplier tab or directly in the order flow.
What is a quality inspection and why is it required?
A quality inspection checks that your goods meet expectations before shipment. It’s sometimes required for new suppliers to reduce risk and ensure product quality.
Why does the FX rate change before I sign?
The FX rate is updated hourly based on market rates. It’s only locked in once you sign the order.
Can I remove or replace an invoice before submitting?
Yes. You can update your uploaded files before submitting the order.
Repaying Treyd for Payables Orders via Bank Transfer
Once we’ve paid your supplier, it’s time to repay the invoice. This guide shows you how to find your payment details and complete your repayment. How to make a repayment Repayments are made via bank transfer from your account to Treyd. The payment details can vary depending on: * Your location * The currency…
Why is a quality inspection required for my order?
We may request a quality inspection for certain suppliers, especially if it’s your first time working with them. This helps ensure the goods meet expected standards before payment. You’ll need to upload the inspection report or 3 previously paid invoices to continue with the order. If you have any questions regardin…
Can I track the payment to my supplier?
Yes. You can follow the payment progress through order statuses in the platform as it moves from processing to sent.
