Can I cancel an order after submitting it?
If the order hasn’t been processed yet, it may be possible to cancel it. Contact support as soon as possible for help.
How can I avoid currency-related issues?
Make sure currencies are aligned and review the FX rate before signing your order.
What does “Payout sent” mean?
The payment has left our bank and is on its way to your supplier.
When will my supplier receive the payment?
Most payments arrive the same day. You can check the expected delivery date in your payment confirmation or by clicking the ‘Payment tracking’ tab on the order page.
What happens if my invoices don’t match?
If there are inconsistencies (e.g. different suppliers or currencies), the order may be flagged or sent back for correction.
When is my invoice considered paid?
Your invoice is considered paid once the funds in your wallet have been applied to the invoice—not when the wallet is funded.
What should I do if my order is sent back?
Review the feedback, update the required details, and re-submit the order. This helps us move forward with the review.
What happens if my repayment is late?
If your repayment is late, a late fee invoice may be issued. This is calculated based on the late fee interest, the overdue amount and the number of days past the due date.
Why can’t I proceed with my order?
Common reasons include missing invoice details, currency mismatch, missing supplier info, or required steps like quality inspection or signatures not being completed.
How do I repay an invoice?
Repayments are made via bank transfer using the details on your invoice. Always use the exact details provided.
