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What repayment terms can I choose?
You can select from 30, 60, 90, 120, or 150 days depending on what works best for your business and the credit terms you’ve been offered. PRO TIP: we recommend choosing longer repayment terms if you are unsure, since these cannot be changed once the order has been signed.
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Do I need to repeat inspections for the same supplier?
If your supplier is approved as a known supplier, you won’t need to upload inspections for future orders with them.
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Can I choose my own quality inspection provider?
Yes. You can use any trusted provider. We recommend Sofeast for convenience, but you’re free to choose the one that works best for you.
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What qualifies as a valid invoice for exemption?
Invoices should be previously paid, clearly linked to the supplier, and reflect real past transactions. Make sure all details are visible and accurate.
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How long does it take for my order to be approved?
If everything with your order is correct, it is usually approved almost instantly. If it needs an extra review, our team will take a closer look and may reach out if anything needs clarifying. In most cases, this is completed within a few hours.
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What currencies can I use to repay?
You can repay using the invoice currency. In some cases, you may also be able to pay from another currency in your wallet, with conversion applied at settlement.
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Why was my order sent back?
Your order was sent back because some details didn’t match or need updating. You’ll either get a What’sApp message or an email letting you know the order is back in draft. In the platform, you can see more details regarding the order being sent back. Review your order, make the updates, then sign and submit again. …
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Can I change my order after submitting it?
You can make changes to your order before signing. Once it’s signed and submitted, you’ll need to contact support to make any changes.
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What details are needed for automatic settlement?
Include the exact reference from your invoice when making your transfer. This allows the system to match and settle the invoice automatically.
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How do I repay an invoice via Treyd Wallet?
Send funds to your wallet using the details provided on the invoice or in the Wallet section. If the correct reference is included, the payment is applied automatically. Otherwise, you can settle it manually from the invoice.
