Can I still pay directly to the financier?
Yes. If available, you can choose between paying the financier directly or repaying via your Treyd Wallet.
Can I continue my order while waiting for exemption approval?
No. You’ll need to wait for approval or upload a quality inspection report to proceed.
Can I change my order after submitting it?
You can make changes to your order before signing. Once it’s signed and submitted, you’ll need to contact support to make any changes.
What details are needed for automatic settlement?
Include the exact reference from your invoice when making your transfer. This allows the system to match and settle the invoice automatically.
How many invoices can I upload per order?
You can upload up to 4 invoice files per order.
When will my supplier receive the payment?
Most payments arrive the same day. You can check the expected delivery date in your payment confirmation or by clicking the ‘Payment tracking’ tab on the order page.
When will my credit limit be available again?
Your limit is updated once the invoice is settled, either automatically or after you apply wallet funds.
What is a quality inspection and why is it required?
A quality inspection checks that your goods meet expectations before shipment. It’s sometimes required for new suppliers to reduce risk and ensure product quality.
Do I need to merge multiple invoices into one file?
No. You can upload separate invoice files directly—there’s no need to merge PDFs unless you have more than 4.
Currency Conversions (Payables)
Understand how currency works across invoices, payouts, and repayments — and how to choose the right setup when creating an order. How currency works in Treyd There are three key places where currency matters: * Supplier Invoice currency – The currency on your supplier invoice * Payout currency – The currenc…
