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How do I repay an invoice via Treyd Wallet?
Send funds to your wallet using the details provided on the invoice or in the Wallet section. If the correct reference is included, the payment is applied automatically. Otherwise, you can settle it manually from the invoice.
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Can I remove or replace an invoice before submitting?
Yes. You can update your uploaded files before submitting the order.
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Can I mix invoices from my accounting system and uploaded files?
Yes. You can combine invoices from your accounting system with manually uploaded invoice files in the same order.
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Why is my Treyd invoice in a different currency than my order?
You will always repay Treyd in the same currency that your credit limit is in, not necessarily the currency we made the supplier payment in.
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What is a quality inspection and why is it required?
A quality inspection checks that your goods meet expectations before shipment. It’s sometimes required for new suppliers to reduce risk and ensure product quality.
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Can the FX rate change after I sign?
No, once you sign the order, the FX rate is fixed and will not change.
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What does “Invoice sent” mean?
Your repayment invoice has been issued. This includes the amount due and the repayment date.
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Why is my payout taking longer than expected?
Delays can happen due to standard processing times, compliance checks, or weekends and holidays. If the payout is significantly delayed beyond expected timelines or appears stuck, contact support and we’ll help investigate.
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What happens if my invoice currency doesn’t match the payout currency?
We won’t be able to process the order. The payout currency must match the supplier invoice currency, so make sure they’re aligned before submitting.
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What happens if my invoice becomes overdue?
If your invoice isn’t paid by the due date, it becomes overdue and may incur additional fees. Continued delay can lead to the invoice being handed over to our collections partner.
