Do I need to merge multiple invoices into one file?
No. You can upload separate invoice files directly—there’s no need to merge PDFs unless you have more than 4.
What currencies can I use to repay?
You can repay using the invoice currency. In some cases, you may also be able to pay from another currency in your wallet, with conversion applied at settlement.
Do I need to add a supplier before creating an order?
Yes. We need to know your supplier details before being able to process your order. You can do this through the supplier tab or directly in the order flow.
What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help you locate the payment and guide you on the next steps.
Why is a quality inspection required for my order?
We may request a quality inspection for certain suppliers, especially if it’s your first time working with them. This helps ensure the goods meet expected standards before payment. You’ll need to upload the inspection report or 3 previously paid invoices to continue with the order. If you have any questions regardin…
What is a quality inspection and why is it required?
A quality inspection checks that your goods meet expectations before shipment. It’s sometimes required for new suppliers to reduce risk and ensure product quality.
When does the payout process start?
The payout process begins on your selected payout date and once your order is approved.
Can I upload invoices from different suppliers in the same order?
No. All invoices must belong to the same supplier to be processed together.
What happens if my repayment is late?
If your repayment is late, a late fee invoice may be issued. This is calculated based on the late fee interest, the overdue amount and the number of days past the due date.
Repaying Treyd for Payables Orders via Bank Transfer
Once we’ve paid your supplier, it’s time to repay the invoice. This guide shows you how to find your payment details and complete your repayment. How to make a repayment Repayments are made via bank transfer from your account to Treyd. The payment details can vary depending on: * Your location * The currency…
