Can I mix invoices from my accounting system and uploaded files?
Yes. You can combine invoices from your accounting system with manually uploaded invoice files in the same order.
Can I upload invoices from different suppliers in the same order?
No. All invoices must belong to the same supplier to be processed together.
How is the total amount calculated?
We automatically combine the values from all uploaded invoices to calculate the total amount for the order. You may also manually change this if you are doing partial payments.
How can I upload more than 4 invoices?
You’re more than welcome to merge more than 4 invoices into one PDF, as long as none of them are overdue and are for the same supplier.
What happens if I upload a duplicate invoice?
Duplicate invoices may be rejected or sent back for correction. If this happens, you can update the order and resubmit it.
What does “Waiting for approval” mean?
Your order is being reviewed by our team. We’re checking the details before approving the payout. We’ll reach out if anything is needed from you.
How long does it take for an order to be approved?
Approval times can vary, but most orders are reviewed within the same day you’ve submitted the order. Delays can happen if additional checks or information are needed.
What does “Payout sent” mean?
The payment has left our bank and is on its way to your supplier.
What should I do if my order is sent back?
Review the feedback, update the required details, and re-submit the order. This helps us move forward with the review.
What qualifies as a valid invoice for exemption?
Invoices should be previously paid, clearly linked to the supplier, and reflect real past transactions. Make sure all details are visible and accurate.
