What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help locate your payment and guide you on next steps.
What happens if my repayment is late?
If your repayment is late, a late fee invoice may be issued. This is calculated based on the late fee interest, the overdue amount and the number of days past the due date.
How do I repay an invoice via Treyd Wallet?
Send funds to your wallet using the details provided on the invoice or in the Wallet section. If the correct reference is included, the payment is applied automatically. Otherwise, you can settle it manually from the invoice.
Can I cancel an order after submitting it?
If the order hasn’t been processed yet, it may be possible to cancel it. Contact support as soon as possible for help.
How long does it take to review an exemption request?
Reviews usually happen instantly.
What happens after I sign and submit an order?
Your order is reviewed by our team. Once approved, we process the payment to your supplier and you can then download the payment confirmation from the platform.
What qualifies as a valid invoice for exemption?
Invoices should be previously paid, clearly linked to the supplier, and reflect real past transactions. Make sure all details are visible and accurate.
How long does a payout take to reach my supplier?
Most payments arrive the same day. You can check the expected delivery date in your payment confirmation.
Why does the FX rate change before I sign?
The FX rate is updated hourly based on market rates. It’s only locked in once you sign the order.
What happens if I upload a duplicate invoice?
Duplicate invoices may be rejected or sent back for correction. If this happens, you can update the order and resubmit it.
