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Why is a quality inspection required for my order?
We may request a quality inspection for certain suppliers, especially if it’s your first time working with them. This helps ensure the goods meet expected standards before payment. You’ll need to upload the inspection report or 3 previously paid invoices to continue with the order. If you have any questions regardin…
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Can I cancel an order after submitting it?
If the order hasn’t been processed yet, it may be possible to cancel it. Contact support as soon as possible for help.
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Repaying Treyd for Payables Orders via Bank Transfer
Once we’ve paid your supplier, it’s time to repay the invoice. This guide shows you how to find your payment details and complete your repayment. How to make a repayment Repayments are made via bank transfer from your account to Treyd. The payment details can vary depending on: * Your location * The currency…
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What happens after I sign and submit an order?
Your order is reviewed by our team. Once approved, we process the payment to your supplier and you can then download the payment confirmation from the platform.
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What happens if my repayment is late?
If your repayment is late, a late fee invoice may be issued. This is calculated based on the late fee interest, the overdue amount and the number of days past the due date.
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When will my credit limit be available again?
Your limit is updated once the invoice is settled, either automatically or after you apply wallet funds.
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How can I skip the quality inspection?
If you’ve worked with the supplier before, you can upload 3 previously paid invoices to request approval as a known supplier and skip future inspections.
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When will my supplier receive the payment?
Most payments arrive the same day. You can check the expected delivery date in your payment confirmation or by clicking the ‘Payment tracking’ tab on the order page.
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What happens if I only fund part of the amount?
You can make a partial payment using your wallet. Just make sure the remaining amount is settled before the due date to avoid overdue fees.
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How do I settle multiple invoices at once?
You can now select and settle multiple invoices in a single action using your wallet balance. If preferred, you can still settle invoices one at a time.
