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When is my invoice considered paid?
Your invoice is considered paid once the funds in your wallet have been applied to the invoice—not when the wallet is funded.
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How do I settle multiple invoices at once?
You can now select and settle multiple invoices in a single action using your wallet balance. If preferred, you can still settle invoices one at a time.
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Can I track the payment to my supplier?
Yes. You can follow the payment progress through order statuses in the platform as it moves from processing to sent.
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Do payouts happen on weekends or holidays?
No. Payments are only processed on bank days, so weekends and public holidays may add extra time.
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How do I repay an invoice?
Repayments are made via bank transfer using the details on your invoice. Always use the exact details provided.
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When will my credit limit be available again after repayment?
Once your payment is received, your invoice is marked as closed and your credit limit is updated.
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Why can’t I proceed with my order?
Common reasons include missing invoice details, currency mismatch, missing supplier info, or required steps like quality inspection or signatures not being completed.
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What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help you locate the payment and guide you on the next steps.
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How do I request a quality inspection exemption?
Go to the supplier page and upload 3 previously paid invoices. We’ll review them and confirm if the supplier can be approved as a known supplier.
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What should I do if my order is sent back?
Review the feedback, update the required details, and re-submit the order. This helps us move forward with the review.
