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How do I track my order status?
Go to the Orders page on the platform. You’ll see the latest status and any actions needed from you.
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What should I do if I used the wrong payment details?
Contact support as soon as possible. We’ll help locate your payment and guide you on next steps.
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How is the total amount calculated?
We automatically combine the values from all uploaded invoices to calculate the total amount for the order. You may also manually change this if you are doing partial payments.
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What happens if I upload a duplicate invoice?
Duplicate invoices may be rejected or sent back for correction. If this happens, you can update the order and resubmit it.
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When does currency conversion happen?
Currency conversion happens once, when the payout currency differs from your credit limit currency.
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Can I repay in a different currency?
No, repayments must be made in the same currency shown on your invoice.
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What happens if I don’t pay the full amount?
If the full amount isn’t received, your invoice may remain open or be marked as overdue. Make sure to cover any bank fees so the full amount arrives.
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When do I need to upload a quality inspection report?
If your order requires it, you’ll see the Quality inspection section during order creation. You won’t be able to continue until either a report or 3 previously paid invoices from the supplier are uploaded.
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Which currency should I use when creating an order?
The payout currency should match the supplier invoice to avoid issues or delays.
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Why hasn’t my repayment been registered yet?
Your payment may still be on its way to your wallet. If it has arrived but isn’t settled, you may need to apply it to the invoice manually.
