Order Processing
Understand when payouts happen, what to expect during processing, and how to handle mismatches. This article covers typical timelines, common reasons for delays, and what to check if numbers don’t match. Payout timelines Once your order is approved and signed, the payout moves through a few stages: * Review & a…
How can I avoid currency-related issues?
Make sure currencies are aligned and review the FX rate before signing your order.
How much can be paid out to my supplier?
You can choose either the full invoice value or a partial amount, as long as it fits within your available credit limit.
Why was my order sent back?
Your order was sent back because some details didn’t match or need updating. You’ll either get a What’sApp message or an email letting you know the order is back in draft. In the platform, you can see more details regarding the order being sent back. Review your order, make the updates, then sign and submit again. …
Why is my payout taking longer than expected?
Delays can happen due to standard processing times, compliance checks, or weekends and holidays. If the payout is significantly delayed beyond expected timelines or appears stuck, contact support and we’ll help investigate.
How many invoices can I upload per order?
You can upload up to 4 invoice files per order.
Can I choose my own quality inspection provider?
Yes. You can use any trusted provider. We recommend Sofeast for convenience, but you’re free to choose the one that works best for you.
Can I remove or replace an invoice before submitting?
Yes. You can update your uploaded files before submitting the order.
Do I need to repeat inspections for the same supplier?
If your supplier is approved as a known supplier, you won’t need to upload inspections for future orders with them.
How do I repay an invoice via Treyd Wallet?
Send funds to your wallet using the details provided on the invoice or in the Wallet section. If the correct reference is included, the payment is applied automatically. Otherwise, you can settle it manually from the invoice.
