What happens if I only fund part of the amount?
You can make a partial payment using your wallet. Just make sure the remaining amount is settled before the due date to avoid overdue fees.
When does currency conversion happen?
Currency conversion happens once, when the payout currency differs from your credit limit currency.
How is the total amount calculated?
We automatically combine the values from all uploaded invoices to calculate the total amount for the order. You may also manually change this if you are doing partial payments.
Why can’t I proceed with my order?
Common reasons include missing invoice details, currency mismatch, missing supplier info, or required steps like quality inspection or signatures not being completed.
Can I repay in a different currency?
No, repayments must be made in the same currency shown on your invoice.
When do I need to upload a quality inspection report?
If your order requires it, you’ll see the Quality inspection section during order creation. You won’t be able to continue until either a report or 3 previously paid invoices from the supplier are uploaded.
When will my credit limit be available again after repayment?
Once your payment is received, your invoice is marked as closed and your credit limit is updated.
How do I repay an invoice?
Repayments are made via bank transfer using the details on your invoice. Always use the exact details provided.
What if I don’t have signing rights?
You can still prepare the order. In the final step, select someone with signatory rights and send them a signature request. They’ll be notified to review, sign, and submit the order.
Why hasn’t my repayment been registered yet?
Your payment may still be on its way to your wallet. If it has arrived but isn’t settled, you may need to apply it to the invoice manually.
