Why is my receivables order delayed or rejected?
Common reasons include missing wallet details, mismatched dates, unsupported currency, or missing proof of delivery.
Where can I see my customer’s available limit?
You can view available customer limits directly in the Treyd platform.
How can I avoid customers becoming blocked?
Make sure invoices always contain the latest Treyd Wallet details and confirm customers have updated their payment records.
What proof can I provide to unblock a customer?
Examples include: * Email confirmation from the customer * Updated payment instructions * Screenshots of updated banking details * Confirmation the customer received the corrected invoice
What are my repayment terms for receivables orders?
Your repayment date must match the due date on your customer invoice when you create a receivables order.
What proof of delivery can I provide?
You can provide documents like a signed delivery note, bill of lading, courier tracking, delivery confirmation, or a signed invoice.
Can my customer pay in a different currency?
No. Payments should be made in the same currency as the invoice.
Can I create an order while my customer is under review?
No. The customer must first be approved before receivables orders can be submitted.
What account should my customer pay into?
Your customer must pay directly into the Treyd Wallet account shown on the invoice.
Why can’t I submit my receivables order?
This usually means: * The customer is still under review * The customer was not approved * The order exceeds the available customer limit * The order exceeds your available receivables limit
