Why does each customer have their own limit?
Each customer is reviewed individually based on credit and compliance assessments.
Where can I see my customer’s available limit?
You can view available customer limits directly in the Treyd platform.
What can I do with funds in my Treyd Wallet?
You can: * Withdraw funds to your bank account * Settle Treyd invoices * Convert between supported currencies * Convert and settle an invoice in a single request
How do I unblock a customer?
You’ll need to provide proof that the customer has updated their payment details and can repay into the correct Treyd Wallet account.
Can I include multiple products or charges on the invoice?
Yes, but the invoice should reflect your usual business activity. Avoid adding unrelated or excessive charges.
How will I know if a customer repayment was settled automatically?
You’ll receive an email confirmation when a customer repayment has been identified, processed, and automatically matched to the correct invoice. No further action is needed from you.
Why is my receivables order delayed or rejected?
Common reasons include missing wallet details, mismatched dates, unsupported currency, or missing proof of delivery.
What is an advance rate?
The advance rate determines how much of the invoice amount Treyd pays out upfront.
Where are receivables payouts sent?
Receivables payouts are sent directly to your Treyd Wallet.
What happens when my customer payment is received?
The receivables invoice is settled automatically once the payment reaches your Treyd Wallet.
