Can my customer pay my old bank account instead?
No. Payments must be made to the Treyd Wallet account shown on the invoice.
What can I do with funds in my Treyd Wallet?
You can: * Withdraw funds to your bank account * Settle Treyd invoices * Convert between supported currencies
Can I still create receivables orders for a blocked customer?
No. New receivables orders can’t be submitted while the customer is blocked.
Can I create an order while my customer is under review?
No. The customer must first be approved before receivables orders can be submitted.
Can I use an invoice from another company in my group?
No. The invoice must be issued by the same legal entity that holds the credit line with Treyd.
What happens if my customer pays the wrong account?
The repayment may not be matched automatically, which can delay settlement and require manual review.
Why does each customer have their own limit?
Each customer is reviewed individually based on credit and compliance assessments.
Do I always need to provide proof of delivery?
Not always, but we may request it during review. It’s best to have it ready to avoid delays.
Can my customer pay in a different currency?
No. Payments should be made in the same currency as the invoice.
What account should my customer pay into?
Your customer must pay directly into the Treyd Wallet account shown on the invoice.
