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What email notifications will I receive for wallet payments?
We’ll send email notifications when funds arrive in your Treyd Wallet and when customer repayments are automatically processed and matched to invoices.
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How will I know if a customer repayment was settled automatically?
You’ll receive an email confirmation when a customer repayment has been identified, processed, and automatically matched to the correct invoice. No further action is needed from you.
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Why is my receivables order delayed or rejected?
Common reasons include missing wallet details, mismatched dates, unsupported currency, or missing proof of delivery.
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What can I do with funds in my Treyd Wallet?
You can: * Withdraw funds to your bank account * Settle Treyd invoices * Convert between supported currencies * Convert and settle an invoice in a single request
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What is an advance rate?
The advance rate determines how much of the invoice amount Treyd pays out upfront.
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Can I include multiple products or charges on the invoice?
Yes, but the invoice should reflect your usual business activity. Avoid adding unrelated or excessive charges.
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What happens when my customer payment is received?
The receivables invoice is settled automatically once the payment reaches your Treyd Wallet.
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Customer limits for receivables orders
Understand how customer limits work Before you can create a receivables order, your customer needs to be reviewed and approved by Treyd. Each customer is assigned their own financing limit and advance rate. This helps determine: * How much financing is available for that customer * How much of the invoice value …
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How recent does my invoice need to be?
Your invoice must have a due date of at least 20 days from date of submission.
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Can I still create receivables orders for a blocked customer?
No. New receivables orders can’t be submitted while the customer is blocked.
