What happens if the payment details don’t match?
The repayment will not be settled automatically, which can delay settlement and require manual review.
What is an advance rate?
The advance rate determines how much of the invoice amount Treyd pays out upfront.
What is a customer limit?
A customer limit is the maximum financing available for a specific customer you invoice through receivables financing.
Why is my receivables order delayed or rejected?
Common reasons include missing wallet details, mismatched dates, unsupported currency, or missing proof of delivery.
Is customer blocking permanent?
Usually not. Most blocks can be resolved once updated payment details are confirmed.
How recent does my invoice need to be?
Your invoice must have a due date of at least 20 days from date of submission.
Why can’t I submit my receivables order?
This usually means: * The customer is still under review * The customer was not approved * The order exceeds the available customer limit * The order exceeds your available receivables limit
Will Treyd contact my customer during the review?
No. The review process happens behind the scenes and your customer is not contacted.
Why is my receivables invoice still unpaid?
This can happen if: * The payment was sent to the wrong account * The wrong currency was used * Payment references were missing * The payment has not yet been received into your Treyd Wallet
Will Treyd contact my customer directly?
Not without your knowledge. If additional review is needed, our team will coordinate with you first.
