What details need to be included for my customer’s payment to be automatically settled?
To ensure your customer’s payment is settled automatically, the following details must match the invoice exactly: * Reference number * Payment amount * Currency (must match the invoice currency) * Due date If any of these details are missing or incorrect, the payment may require manual allocation, which can caus…
What email notifications will I receive for wallet payments?
We’ll send email notifications when funds arrive in your Treyd Wallet and when customer repayments are automatically processed and matched to invoices.
Customer limits for receivables orders
Understand how customer limits work Before you can create a receivables order, your customer needs to be reviewed and approved by Treyd. Each customer is assigned their own financing limit and advance rate. This helps determine: * How much financing is available for that customer * How much of the invoice value …
Repayment guidelines for receivables orders
Understand how receivables repayments work When a receivables order is paid out by Treyd, the funds are sent directly to your Treyd Wallet. Your customer must then repay the invoice into the same Treyd Wallet account shown on the invoice. This is an important part of how receivables financing works and helps ensur…
What is an advance rate?
The advance rate determines how much of the invoice amount Treyd pays out upfront.
Where are receivables payouts sent?
Receivables payouts are sent directly to your Treyd Wallet.
What happens if my invoice doesn’t include Treyd Wallet details?
The order can’t be processed. Your invoice must show your Treyd Wallet as the payment recipient.
Is customer blocking permanent?
Usually not. Most blocks can be resolved once updated payment details are confirmed.
What proof can I provide to unblock a customer?
Examples include: * Email confirmation from the customer * Updated payment instructions * Screenshots of updated banking details * Confirmation the customer received the corrected invoice
What are my repayment terms for receivables orders?
Your repayment date must match the due date on your customer invoice when you create a receivables order.
