What details need to be included for my customer’s payment to be automatically settled?
To ensure your customer’s payment is settled automatically, the following details must match the invoice exactly: * Reference number * Payment amount * Currency (must match the invoice currency) * Due date If any of these details are missing or incorrect, the payment may require manual allocation, which can caus…
How long does a withdrawal take?
Withdrawal times vary by bank and currency, but can take up to a few banking days.
Can I cancel a conversion after confirming it?
As long as it's still pending, it can be canceled. Once submitted, the conversion request is processed and may not be reversible. Contact support as soon as possible if needed.
How will I know if a customer repayment was settled automatically?
You’ll receive an email confirmation when a customer repayment has been identified, processed, and automatically matched to the correct invoice. No further action is needed from you.
How do I withdraw funds from my Treyd Wallet?
Go to Wallet, click Withdraw, enter the amount and currency, select your bank account, and confirm.
How do I settle multiple invoices from my wallet?
Go to Invoices, select the invoices you want to repay, click Settle, and choose Wallet as the payment method.
Can I still settle invoices one by one?
Yes. You can either settle multiple invoices in one action or continue using the original one-at-a-time settlement flow.
Why are my wallet details different from before?
Each currency has separate account details, so they may differ depending on which one you’re viewing.
How are repayments handled in the wallet?
Repayments are settled automatically through the wallet and matched to the correct invoices.
How can I withdraw funds in different currencies to my bank account?
You can start by converting the funds in the platform before making a withdrawal to your bank account. You can also add multiple bank accounts and choose the one that matches the currency of the withdrawal you want to make.
