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When should I use Convert & Settle instead of a regular currency conversion?
Use Convert & Settle when your goal is to repay a Treyd invoice using funds held in another wallet currency. If you simply want to exchange currencies and keep the funds in your wallet, use a regular conversion instead.
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Is the FX rate guaranteed when I submit the request?
No. The FX rate shown when you submit the request is indicative. The final rate applied may differ slightly when the conversion is executed.
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Is the FX rate guaranteed when I submit a conversion request?
No. The FX rate shown before submission is indicative. The final rate applied may differ slightly when the conversion is processed.
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What if I don't have funds in the same currency as my invoice?
You can use the Convert & Settle feature to convert funds from another wallet currency and settle the invoice in a single request.
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Is customer blocking permanent?
Usually not. Most blocks can be resolved once updated payment details are confirmed.
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How can I avoid customers becoming blocked?
Make sure invoices always contain the latest Treyd Wallet details and confirm customers have updated their payment records.
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Can I use an invoice from another company in my group?
No. The invoice must be issued by the same legal entity that holds the credit line with Treyd.
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Repayment guidelines for receivables orders
Understand how receivables repayments work When a receivables order is paid out by Treyd, the funds are sent directly to your Treyd Wallet. Your customer must then repay the invoice into the same Treyd Wallet account shown on the invoice. This is an important part of how receivables financing works and helps ensur…
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Will Treyd contact my customer directly?
Not without your knowledge. If additional review is needed, our team will coordinate with you first.
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What proof can I provide to unblock a customer?
Examples include: * Email confirmation from the customer * Updated payment instructions * Screenshots of updated banking details * Confirmation the customer received the corrected invoice
