Can I hold multiple currencies in my wallet?
Yes. The wallet supports multiple currencies, each with its own balance and account details. You can also convert between supported currencies or use Convert & Settle to repay invoices directly from another wallet currency.
What details need to be included for my customer’s payment to be automatically settled?
To ensure your customer’s payment is settled automatically, the following details must match the invoice exactly: * Reference number * Payment amount * Currency (must match the invoice currency) * Due date If any of these details are missing or incorrect, the payment may require manual allocation, which can caus…
Where can I track my withdrawal?
You can follow your withdrawal in the wallet section under the requests and transactions tabs in the platform.
Why are my wallet details different from before?
Each currency has separate account details, so they may differ depending on which one you’re viewing.
What details need to be included for my payables invoice to be automatically settled?
As long as you include the invoice’s unique reference or the Treyd invoice number when making your payment, our system will automatically settle it on your behalf once your funds land in the wallet.
How do I convert currency in my Treyd Wallet?
Go to Balance breakdown, click the three dots next to your balance, and select Convert.
Can I cancel a withdrawal after confirming it?
Once submitted, withdrawals are processed and may not be reversible.
Do I need to manually settle my invoice?
No. As long as the reference details correspond, payments are automatically allocated, reducing manual work and reconciliation effort.
Can I withdraw part of my balance?
Yes. You can choose any amount up to your available balance.
How long does a currency conversion take?
Conversions are usually processed instantly after being quickly reviewed on our side.
