Where can I review my conversion details?
You can review the FX rate and final amount before confirming the conversion request.
What FX rate will be applied?
You’ll see the FX rate before confirming. This rate is applied when you submit the conversion request.
What details need to be included for my customer’s payment to be automatically settled?
To ensure your customer’s payment is settled automatically, the following details must match the invoice exactly: * Reference number * Payment amount * Currency (must match the invoice currency) * Due date If any of these details are missing or incorrect, the payment may require manual allocation, which can caus…
What’s the difference between Domestic and International tabs?
Domestic shows local transfer options, while International shows details for cross-border payments and supported methods.
Which account details should I share with my customer?
Make sure to share the details for the correct currency and transfer type (domestic or international).
Why can’t I withdraw my funds?
You can withdraw any available balance in your Wallet, as long as there are no overdue invoices on your account. If you do have overdue invoices, an equivalent amount will be held in your wallet and won’t be available for withdrawal until those invoices have been settled.
Find Your Treyd Wallet Account Details
Looking for your Treyd Wallet bank details? You can find everything you need in just a few clicks—right inside your account. How to find your wallet details 1. Go to your Wallet Head to Wallet in the left-hand menu. You’ll land on your wallet overview, where you can see: * All your balances * Your availabl…
How to Convert Currency in Your Treyd Wallet
Have funds in one currency but need another? You can convert directly in your Treyd Wallet in just a few steps. This is useful if your customer pays in one currency but your invoice with Treyd is in another. If you're converting funds to repay a Treyd invoice, you can also use Convert & Settle to complete both actio…
Withdrawing Funds from Your Treyd Wallet
Need to move money from your Treyd Wallet to your bank account? You can do it directly on the platform in just a few steps. How to withdraw funds * Go to Wallet in the left-hand menu. * Click Withdraw . * Enter the currency and amount you want to withdraw. * Select the bank account you’d like to send the f…
