Is there a limit to how much I can convert?
You can convert up to your available balance in the selected currency.
Where can I track my withdrawal?
You can follow your withdrawal in the wallet section under the requests and transactions tabs in the platform.
Can I download my wallet details?
Yes. You can download a PDF with your account details using the Download confirmation button.
What details need to be included for my payables invoice to be automatically settled?
As long as you include the invoice’s unique reference or the Treyd invoice number when making your payment, our system will automatically settle it on your behalf once your funds land in the wallet.
When will I see the converted funds?
Once approved, the converted amount will appear in your wallet in the new currency.
Can I hold multiple currencies in my wallet?
Yes. The wallet supports multiple currencies, each with its own balance and account details.
Can I convert any currency in my wallet?
You can convert between currencies that are available and supported in your Treyd Wallet.
What email notifications will I receive for wallet payments?
We’ll send email notifications when funds arrive in your Treyd Wallet and when customer repayments are automatically processed and matched to invoices.
How do I convert currency in my Treyd Wallet?
Go to Balance breakdown, click the three dots next to your balance, and select Convert.
Do I need to manually move funds in the wallet?
No. Funds will be automatically applied to the corresponding invoices if the details match.
